FAQ - Frequently Asked Questions

1. What materials are used in your necklaces?
Our necklaces are crafted from high-grade stainless steel, known for its durability, resistance to tarnish, and hypoallergenic properties. We occasionally incorporate other materials for aesthetic purposes, all of which are carefully selected for quality and sustainability.

2. How do I care for my stainless steel necklace?
Stainless steel is incredibly low maintenance. To clean your necklace, simply wash it with mild soap and warm water, then dry it with a soft cloth. Avoid using harsh chemicals or abrasive materials that could scratch the surface.

3. Can I wear my necklace in water?
Yes, stainless steel is water-resistant and won't rust or tarnish easily. However, to maintain the shine and prevent potential damage, we recommend removing it before swimming in chlorinated or saltwater.

4. What is your return policy?
We accept returns within 30 days of purchase, provided the item is in its original condition and packaging.

5. Do you offer international shipping?
Yes, we ship worldwide. Shipping times and costs vary depending on your location and the shipping method chosen at checkout. Please note that international customers are responsible for any customs fees or taxes imposed by their country.

6. How do I find the right necklace size for me?
Please refer to our sizing guide page. Generally, we recommend measuring the length of a necklace you already own or using a string to measure around your neck and choosing a length based on your preference for where you'd like the necklace to sit.

7. Can I get my necklace personalized?
We do not offer an engraving service, however your local engraver will be able to personalise your new chain for you.

8. What forms of payment do you accept?
We accept major credit cards, PayPal, and various local payment methods depending on your country. All payments are securely processed through our online payment system.

9. How can I contact you for more questions?
For any further inquiries, please contact us through our website's contact form, or directly via email at support@stainlesssteelnecklaces.co.uk. Our customer service team is dedicated to assisting you and will respond to your query as soon as possible.