At Stainless Steel Necklaces, we are committed to delivering your new stainless steel necklace to you as quickly and efficiently as possible. Below, you will find detailed information regarding our shipping policies and practices.

Processing Times
Standard Orders: All 'in stock' orders are processed within 1-3 business days. Made to order items may require additional processing time, which will be specified on the product page.

Domestic Shipping (Within UK)
Standard Shipping: Takes approximately 3-5 business days, depending on your location. Free for orders over £40.

Express Shipping: Available for an additional fee, with delivery within 1-2 business days after processing.

International Shipping
Standard International: Delivery times vary by destination but typically range from 5-14 business days. Shipping costs are £10 

Shipping Carriers
We partner with major carriers including Royal Mail and Fedex to offer reliable and efficient shipping. Upon dispatch, you will receive a tracking number to monitor the delivery status of your order.

Customs, Duties, and Taxes
International orders may be subject to customs fees, duties, and taxes imposed by the destination country. These charges are the customer's responsibility and will be collected at the time of delivery. Stainless Steel Necklaces is not responsible for these charges and cannot provide estimates. Please contact your local customs office for more information.

Lost or Damaged Items
In the rare event that your order is lost in transit or arrives damaged, please contact us immediately. We will work with you to resolve the issue, whether it be through a replacement or a refund.

Returns and Exchanges
We strive for 100% customer satisfaction. If you're not completely satisfied with your purchase, please visit our Returning Your Chain page for detailed information on how to return or exchange your item.

Contact Us
For any questions or concerns regarding shipping, please do not hesitate to contact us. You can reach our customer service team by our Contact Us page or by emailing us at support@stainlesssteelnecklaces.co.uk